Online security
By taking some simple precautions, you can increase your level of online security. While technology has made things easier, nothing will protect you against fraud if you are careless with personal information. By keeping your personal information secure and being aware of security, you can play an important part in protecting your personal financial information and preventing fraud. Keeping your personal information secure |
Be aware of fraudulent emails |
Be very cautious of emails that have a link to a website and/or an Internet banking site that asks for personal details, your Member number, your Internet banking Access Code and/or credit card details.
You should be very cautious of any email that asks you to reply with or enter your personal details no matter how real it looks. Do not reply to emails that request your:
We will not request such information via an email. |
Protect your Member number/access code |
To access your accounts, you will need your Member number and a personal Access Code. Your Access Code protects the security of your information. Access Codes will only keep outsiders out if they are kept secret! Here are a few helpful tips to assist you in choosing and using your Access Code:
Change your Access Code and notify us as soon as you suspect your existing Access Code has become known or used by someone else. |
Log in through the correct site |
Only log in to Internet banking by using the Internet Banking section on the top right of our website homepage. Don't forget to bookmark our homepage in your favourites Never access Internet banking from a link in an email. If in doubt, contact us on 1300 361 761 or email us at support@serviceone.com.au. |
When using Internet Banking look for the 'closed padlock' symbol at the bottom of your web browser |
When logging into or using Internet banking, look for the closed padlock symbol at the bottom of your web browser. You can double-click the padlock symbol to view the server security certificate's details. The certificate informs your browser that the web site you are connected to is in fact SERVICE ONE's and not a "fake" site. When using Internet banking, check to see that you are correctly accessing our secure site by looking at the address bar at the top of your browser. Check to see that the web address begins with "https://". Web addresses that begin with "https://" are secured (unsecured addresses start with "http://"). |
Log out after using Internet Banking |
Always log out completely from Internet banking and close the browser session after you have finished. When leaving your computer unattended, you should either shut it down or physically disconnect from the Internet connection. This lessens the chance that someone will be able to continue to use your current connection. We recommend that you do not access Internet banking via public access computers, e.g. Internet cafes, universities etc. As an additional precaution, the Internet banking system has been set to automatically log out after 15 minutes if your banking session remains unattended. |
Install a firewall |
We recommend you install a 'firewall' to protect your computer from unauthorised access over the Internet. A firewall is a software program that filters all Internet traffic between your computer and the outside world. It works to either block or permit Internet traffic to and from your computer. You can use the firewall to protect your home or business computer and any personal information it holds from offensive websites, spam and unauthenticated logins from potential hackers. Major firewall providers include: |
Update virus/spyware protection |
A computer virus is a program that attaches itself to another program, but changes the action of that program so that the virus is able to spread. Anti-virus software is designed to protect you and your computer against known viruses, worms and trojans. A trojan is a malicious program disguised as something harmless, such as a game or a screen saver, which in fact contains hidden code that allows an intruder to take possibly control of your machine without your knowledge. New viruses are constantly appearing; viruses range from harmless pranks that merely show an annoying message, to programs that can destroy or disable a computer altogether.
Major antivirus software providers include: |
Keep your computer software up to date |
Virus writers and hackers look for vulnerable areas of software programs to gain unauthorised access to PCs. Publishers of software programs provide updates from time-to-time to solve vulnerabilities that are discovered in their programs. The publisher will normally release a security upgrade as a 'patch' to your existing program. You should check your computer security on a regular basis and download the latest security updates. To check for updates and patches you should visit the publisher's website, typically in their 'Download' section. Use the latest version of your Internet browser: we use 128-bit technology in data encryption to protect your personal information. To take advantage of this feature you'll need to ensure you are using the latest version of your Internet browser. |
Disable password AutoComplete settings on your Internet browser |
AutoComplete functions remember your personal information and passwords. You should consider disabling the auto password auto completion function on Internet Explorer by clicking on Options, Internet options, selecting the Content tab, clicking AutoComplete, deselect the 'Use AutoComplete for user names and passwords on forms' box. You can clear any stored passwords in this section also. In addition, do not download any computer software that remembers and pre-populates any of your access details required to logon to Internet banking. |
Keep track of your records |
If you print or save copies of your account records/transactions, make sure these are kept in a secure location. If you suspect that an unauthorised transaction has occurred, please contact us immediately on 1300 361 761 or email us. |