My Credit Union

Contact/visit us

Print


 

Contact us Use our online enquiry form
Email us support@serviceone.com.au
Phone us
Mon - Fri: 9.00am - 5.00pm
Sat: 9.00am - 4.00pm
Sun: 10.00am - 2.00pm
For overseas callers


1300 361 761

 

+61 2 6215 7100

Social media
Facebook
Instagram
LinkedIn

Social media guidelines and information
Like us on Facebook
Follow us on Instagram
Follow us on LinkedIn
Visit us Locate an Advice Hub or Support Centre
Mobile bankers Make an appointment now
Fax us (02) 6215 7171
+61 2 6215 7171 (from overseas)
phoneLink
(24 hours account info)
1300 361 431
eLink Internet banking Internet banking
Lost/Stolen Cards
(Visa cards and rediCARDs)
Mon - Fri: 9.00am - 5.00pm
Sat: 9.00am - 4.00pm
Sun: 10.00am - 2.00pm
After hours phone number
After hours (for overseas callers)

1300 361 761

 

1800 648 027
+61 2 8299 9101

System Access Help
For lost or stolen Internet and telephone banking access codes, unauthorised use of systems, security breach or resetting of access codes and passwords

Mon - Fri: 9.00am - 5.00pm
Sat: 9.00am - 4.00pm
Sun: 10.00am - 2.00pm

 

1300 361 761
 

Write to us Locked Bag 1, DEAKIN ACT 2600
Compliments, suggestions and complaints Make a compliment, complaint or suggestion.
Advice Hubs & Support Centres/rediATM locations Use the interactive locator or the rediATM website

 

BSB 801 009
SWIFT code (for international money transfers) CUSCAU2SXXX

  International Money Transfers:

When sending International Money Transfers to SERVICE ONE Alliance Bank accounts, be sure to quote the following information to ensure the payment is sent correctly and received accordingly.

Beneficiary Bank Cuscal Limited
1 Margaret Street
SYDNEY NSW 2000
AUSTRALIA
SWIFT code CUSCAU2SXXX
Financial institution name SERVICE ONE Alliance Bank
Domestic Bank/Branch identifier (BSB) - please note this is mandatory and can be included as a prefix to the Beneficiary Account Number if required 801-009
Beneficiary Account Number Transaction account number (maximum of nine digits)
Beneficiary Name Name on transaction account

 

Lost/Stolen card hotline 1300 361 761
Access Code Service helpline 1300 361 761
phoneLink 1300 361 431
Card Services 1300 135 538
Cash Passport Helpline 1800 098 231 (Australia)
0800 444 691 (New Zealand)
800 966 321 (Hong Kong)
00531 780 221 (Japan)
00798 4434 1279 (South Korea)
001800 442 212 (Thailand)
0800 056 0572 (UK)
1 877 465 0085 (USA/Canada)
+44 207 649 9404 (other countries)
CGU Insurance 1300 763 909 (general enquiries)
13 24 80 (24/7 claims hotline)
Bendigo Bank Merchant Services 1300 132 741


Visit us

Please note: SERVICE ONE locations may be currently operating on reduced trade in response to COVID-19.

Batemans Bay

Batemans Bay & District Advice Hub
Shop 1, Citi Centre Arcade
10 Orient Street
BATEMANS BAY NSW 2536

  • P: 02 4472 6500
  • 9:00am - 5:00pm
    (Monday - Friday)

Belconnen

North side Advice Hub
Shop 4, Lakeview Square
21 Benjamin Way
BELCONNEN ACT 2617

  • P: 02 6253 2098
  • 9:00am - 5:00pm
    (Monday - Friday)

Bemboka

Loftus Street
BEMBOKA NSW 2550

  • P: 02 6493 0422
  • Closed (Monday & Tuesday)
    10:00am - 2:30pm
    (Wednesday & Thursday)
    11:00am - 5:00pm (Friday)

Cooma

Cooma & District Advice Hub
138 Sharp Street
COOMA NSW 2630

  • P: 02 6452 1244
  • 9:00am - 5:00pm
    (Monday - Friday)

Deakin

Head Office & Inner South Advice Hub
75 Denison Street
DEAKIN ACT 2600

  • P: 1300 361 761
  • 9:00am - 5:00pm
    (Monday - Friday)

Gungahlin

Gungahlin Support Centre
The Marketplace, Shop 51
Hibberson Street
GUNGAHLIN ACT 2912

  • P: 02 6241 9328
  • 10:00am - 2:00pm
    (Monday - Friday)

Tuggeranong

Tuggeranong Support Centre
Shop 23, Ground Level
South.Point Shopping Centre
TUGGERANONG ACT 2900

  • P: 02 6293 1273
  • 10:00am - 2:00pm
    (Monday - Friday)

Tumut

Tumut & District Advice Hub
Shop 3, The Connection
87 Wynyard Street
TUMUT NSW 2720

  • P: 02 6947 3311
  • 9:00am - 5:00pm
    (Monday - Friday)