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Contact us Use our online enquiry form
Email us support@serviceone.com.au
Phone us
Mon - Fri: 9.00am - 5.00pm
Sat: 9.00am - 4.00pm
Sun: 10.00am - 2.00pm
For overseas callers


1300 361 761

 

+61 2 6215 7100

Social media
Facebook
Twitter
LinkedIn

Social media guidelines and information
Like us on Facebook
Follow us on Twitter
Follow us on LinkedIn
Visit us Locate a Branch
Mobile bankers Make an appointment now
Fax us (02) 6215 7171
+61 2 6215 7171 (from overseas)
phoneLink
(24 hours account info)
1300 361 431
eLink Internet banking Internet banking
Lost/Stolen Cards
(Visa cards and rediCARDs)
Mon - Fri: 9.00am - 5.00pm
Sat: 9.00am - 4.00pm
Sun: 10.00am - 2.00pm
After hours phone number
After hours (for overseas callers)

1300 361 761

 

1800 648 027
+61 2 8299 9101

System Access Help
For lost or stolen Internet and telephone banking access codes, unauthorised use of systems, security breach or resetting of access codes and passwords

Mon - Fri: 9.00am - 5.00pm
Sat: 9.00am - 4.00pm
Sun: 10.00am - 2.00pm

 

1300 361 761
 

Write to us Locked Bag 1, DEAKIN ACT 2600
Compliments, suggestions and complaints Make a compliment, complaint or suggestion.
Branch/rediATM locations Use the interactive locator or the rediATM website

 

BSB 801 009
SWIFT code (for international money transfers) CUSCAU2SXXX

  International Money Transfers:

When sending International Money Transfers to SERVICE ONE Alliance Bank accounts, be sure to quote the following information to ensure the payment is sent correctly and received accordingly.

Beneficiary Bank Cuscal Limited
1 Margaret Street
SYDNEY NSW 2000
AUSTRALIA
SWIFT code CUSCAU2SXXX
Financial institution name SERVICE ONE Alliance Bank
Domestic Bank/Branch identifier (BSB) - please note this is mandatory and can be included as a prefix to the Beneficiary Account Number if required 801-009
Beneficiary Account Number Transaction account number (maximum of nine digits)
Beneficiary Name Name on transaction account

 

Lost/Stolen card hotline 1300 361 761
Access Code Service helpline 1300 361 761
phoneLink 1300 361 431
Card Services 1300 135 538
Cash Passport Helpline 1800 098 231 (Australia)
0800 444 691 (New Zealand)
800 966 321 (Hong Kong)
00531 780 221 (Japan)
00798 4434 1279 (South Korea)
001800 442 212 (Thailand)
0800 056 0572 (UK)
1 877 465 0085 (USA/Canada)
+44 207 649 9404 (other countries)
CGU Insurance 1300 763 909 (general enquiries)
13 24 80 (24/7 claims hotline)
Bendigo Bank Merchant Services 1300 132 741


Visit us

Batemans Bay

Shop 1, Citi Centre Arcade,
10 Orient Street,
Batemans Bay NSW 2536

  • P: 02 4472 6500
  • 9:00am - 5:00pm
    (Monday - Friday)
  • F: 02 4472 4797

Belconnen

Shop 4, Lakeview Square
21 Benjamin Way,
Belconnen ACT 2617

  • P: 02 6253 2098
  • 9:00am - 5:00pm
    (Monday -Friday)
  • F: 02 6251 4082

Bemboka

Loftus Street,
Bemboka NSW 2550

  • P: 02 6493 0422
  • 10:00am - 2:30pm
    (Monday, Wednesday & Thursday)
    Closed (Tuesday)
    11:00am – 5:00pm (Friday)
  • F: 02 6493 0422

Canberra City

1 - 3 Rimmer Street (ground floor, Lena Karmel Lodge),
Canberra City ACT 2601

  • P: 02 6257 2609
  • 9:00am - 5:00pm
    (Monday - Friday)
    closed 1.30pm - 2.30pm
  • F: 02 6247 2133

Cooma

138 Sharp Street,
Cooma NSW 2630

  • P: 02 6452 1244
  • 9:00am - 5:00pm
    (Monday - Friday)
  • F: 02 6452 2014

Deakin

75 Denison Street,
Deakin ACT 2600

  • P: 1300 361 761
  • 9:00am - 5:00pm
    (Monday - Friday)
  • F: 02 6232 5120

Gungahlin

The Marketplace, Shop 51,
Hibberson Street,
Gungahlin ACT 2912

  • P: 02 6241 9328
  • 9:00am - 5:00pm
    (Monday - Friday)
    closed 1.30pm - 2.30pm
  • F: 02 6215 7171

Queanbeyan

68-70 Monaro Street,
Queanbeyan NSW 2620

  • P: 02 6299 2688
  • 9:00am - 5:00pm
    (Monday - Friday)
    closed 1.30pm - 2.30pm
  • F: 02 6299 0622

Tuggeranong

Shop 23, Ground Level,
South.Point Shopping Centre,
Tuggeranong ACT 2900

  • P: 02 6293 1273
  • 9:00am - 5:00pm
    (Monday - Friday)
    closed 1.30pm - 2.30pm
  • F: 02 6293 1138

Tumut

Shop 3, The Connection,
87 Wynyard Street
Tumut NSW 2720

  • P: 02 6947 3311
  • 9:00am - 5:00pm
    (Monday - Friday)
  • F: 02 6947 2775

Woden

Shop 71, Gallery Court,
Westfield Woden,
Woden ACT 2606

  • P: 02 6215 7104
  • 9:00am - 5:00pm
    (Monday - Friday)
  • F: 02 6282 2295