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Internet & Mobile Banking

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eLink is our Internet banking service that you can access from desktop devices with an Internet connection by visiting this website and selecting the 'Internet Banking' option on the top right of the screen. The facility offers a range of functions to help you manage your finances. By registering for, and activating your Internet banking access, you will also have access to mobile banking options, including a dedicated App.

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eLink Internet banking
Account information View account balances, interest earned or charged. Generate transaction lists to view or print.
Transfer funds Transfer funds between your SERVICE ONE Alliance Bank accounts, to another individual or business, and to accounts at other financial institutions.
Future date payments Future date your payments to pay them in the future.
Recurring payments Set up recurring payments at frequencies and amounts of your choosing.
Pay bills Pay BPAY® registered bills (such as Council, utilities, insurance etc.) or manage the receipt and payment of your bills online with BPAY View.
Password Change your Internet banking Access Code online.
Second level authentication One-Time Passwords are unique numbers sent via an SMS message to your mobile phone and you will be prompted to enter this number into Internet banking to perform certain transactions. You do not need to use One-Time Passwords but if you don't, you will have a lower daily withdrawal limit.
eStatements eStatements are PDF copies of the hardcopy statements that are available to view through Internet banking. Members who find this method of delivery more convenient can opt out of receiving statements through the mail and will receive an alert (email and/or notification through Internet banking) when a new eStatement becomes available. Find out more about eStatements.
Loan redraw Members with loans that have a redraw facility and who have made extra payments against the loan will be able to redraw these through Internet banking.
Alerts service Through Internet banking, you can set up the Alerts service, which will notify you about your accounts and certain transactions taking place on these accounts. These Alerts are issued vis SMS to your phone and/or email. Just some Alert options include when an account balance reaches a certain limit, when a certain amount is debited or credited to your account, account balances at close of business. To use the Alerts service, hover over 'Inbox' from the primary menu and select 'Alerts' (please note if you need to add or update your contact details (mobile and/or email) you can do so by hovering over 'My Preferences' in the primary menu and selecting 'Update Contact Details').
SMS Banking You can request certain information on your accounts by sending an SMS to a dedicated number and you will receive an SMS back with the requested information.

  One-Time Passwords:

If you choose not to use the One-Time Password service, your daily Internet banking withdrawal limit will be set to $500 per account. Once you register for One-Time Passwords your daily withdrawal limit will increase to $10,000 (you should allow up to 48 hours for this limit to be active). Any non-standard limits previously in place will be reinstated once you register for One-Time Passwords.

Please note withdrawal limits do not apply to BPAY transactions and if you choose not to register for One-Time Passwords, daily withdrawal limits will remain at $500 per account and you will need to enter the additional details when making certain transactions.

What you need to do to register for One-Time Passwords

Before you can register for One-Time Passwords, you first need a mobile phone number registered in our system. If your current mobile number is registered in our system, simply login to eLink, hover over 'Services & Help' on the primary menu and then select 'Setup Security Options'. If you do not have a mobile number registered (or an incorrect one registered), you can either register (or update) your mobile number by hovering over 'My Preferences' and selecting 'Update Contact Details' or send us a secure email through Internet banking with the request or visit us in-Branch. 

  SMS Banking:

Want access to account information on the go? With SMS Banking, you can receive information relating to SERVICE ONE Alliance Bank accounts as an SMS message sent to your nominated mobile phone. Information on account balances, interest earned and the last five transactions on your account will be sent to you upon your request once you’ve registered yourself through eLink for SMS Banking. You can register for SMS Banking by logging into eLink and hovering over ‘My Preferences’ from the primary menu and then selecting ‘SMS Banking Options’.

Once registered, simply text one of the following to 0408 342 865:


bal for balance on default account
bal all for balances on all registered accounts
trn for the last five transactions on default account
int for interest earned on default account
int all for interest earned on all registered accounts

 


 

With eLink ON-THE-GO, you can access a number of the most common functions the Internet banking facility offers through your web-enabled mobile device when you're out and about. Key features of eLink ON-THE-GO include:

  • check account balances and review transactions (may exclude some pending transactions)
  • transfer funds between SERVICE ONE Alliance Bank accounts (loan redraw is not available)
  • transfer funds to anyone with an Australian bank account
  • access your payee and biller lists established in Internet banking
  • pay a bill using the BPAY® service
  • access future payment information
  • manage personal payees (including editing and deleting payees)
  • viewing any pending authorisations (if you are an authority on a 2 or more to operate account) to authorise payments
  • view secure email correspondence with SERVICE ONE
  • view interest earned on your various accounts, and
  • send requests to SERVICE ONE for a staff member to contact you regarding specific needs.

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  Getting started and security

If you already utilise eLink Internet banking and you have an web-enabled mobile device, you're ready to go. Simply type www.serviceone.com.au into your browser window. The website homepage should appear and then you click the padlock icon on the top right and eLink ON-THE-GO should load (if you plan on using the service regularly, you may like to consider bookmarking this into your device for quick access next time).

If you do not currently use eLink Internet banking, you will need to register for this service before you can access eLink ON-THE-GO.

Service optimisation

Please note that while eLink ON-THE-GO can be accessed by all web-enabled mobile devices, the service has been specifically optimised for the more common devices on the market using the following operating systems:

  • iOS (iPhone), and
  • Android.

If you use another device, you may experience inconsistencies in the look-and-feel of the service. Any system shortcomings that stop you from utilising eLink ON-THE-GO functionality that should be available through the service should be reported to SERVICE ONE.

Mobile banking security

You should treat your mobile device or tablet the same way as you treat your computer in terms of ensuring it is up-to-date with anti-virus protection and you adopt security measures to minimise the risk of fraud. This has never been more crucial as these devices do more now than simply make phone calls - we access the Internet, send emails, store photos, personal information and contacts and more.

There are many of these devices on the market and they all have different security features, so spend time getting to know how you can make your device more secure. This could include activating the auto-lock feature (so the device locks after a short time of inactivity) or ensuring the device is equipped with the most current anti-virus software.

For extra piece of mind, you may like to consider utilising the Alerts service that can send you either an SMS message or email when certain activity occurs on your account or even your account balances at the end of each day. Find out more about the Alerts service.


 

With the SERVICE ONE Alliance Bank App, banking on-the-go has never been easier, with the everyday transactional functionality you would expect as well as some added extras for your convenience. If you currently use eLink ON-THE-GO mobile banking, you would be familiar with much of the functionality already. Key features of the App include:

  • check account balances and review transactions (may exclude some pending transactions)
  • the ability to setup a quick balance view of your preferred account (without needing to log into the App)
  • transfer funds between SERVICE ONE Alliance Bank accounts (loan redraw is not available)
  • transfer funds to anyone with an Australian bank account
  • access your payee and biller lists established in eLink Internet banking
  • pay a bill using the BPAY® service
  • access future payment information
  • manage personal payees (including editing and deleting payees)
  • activate a new access card
  • lock and unlock access cards and the ability to report a card lost or stolen
  • establish a savings goal linked to a particular account
  • viewing any pending authorisations (if you are an authority on a 2 or more to operate account) to authorise payments
  • view secure email correspondence with SERVICE ONE, and
  • view interest earned on your various accounts.

Contact UsRequest A Call


  Getting started and security

If you already use eLink Internet banking and you have a phone using the iOS or Android operating systems, you're good to go. Simply download the App from either the App Store or Google Play, searching for 'SERVICE ONE Alliance Bank', or click on a link below.


Once you launch the App you'll be prompted to enter your Internet banking login details (so your Member number/username and access code). Once validated, you can then either select a PIN, pattern or fingerprint (if enabled on your phone) for ongoing access to the App. The App uses One-Time Passwords for the same transactions and functions as you currently experience with Internet banking and eLink ON-THE-GO mobile banking. 

If you do not currently use eLink Internet banking, you will need to Contact Us to have this established for you.

Service optimisation

Please note that while eLink ON-THE-GO can be accessed by all web-enabled mobile devices, the service has been specifically optimised for the more common devices on the market including:

  • iOS (iPhone), and
  • Android.

Mobile banking security

You should treat your mobile device the same way as you treat your computer in terms of ensuring it is up-to-date with anti-virus protection and you adopt security measures to minimise the risk of fraud. This has never been more crucial as these devices do more now than simply make phone calls - we access the Internet, send emails, store photos, personal information and contacts and more.

There are many of these devices on the market and they all have different security features, so spend time getting to know how you can make your device more secure. This could include activating the auto-lock feature (so the device locks after a short time of inactivity) or ensuring the device is equipped with the most current anti-virus software.

For extra piece of mind, you may like to consider utilising the Alerts service that can send you either an SMS message or email when certain activity occurs on your account or even your account balances at the end of each day. Find out more about the Alerts service.


 


  Related information:

 

Things you should know:

BPAY® and BPAY View are registered trademarks of BPAY Limited ABN 69 079 137 518.

Fees and charges may apply to some of these services - you should refer to the Schedule of Fees and Charges for details. Telecommunication providers may charge additional costs for sending and receiving SMS messages.