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Closing accounts and services FAQs

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Q: How do I close a SERVICE ONE Alliance Bank account?
A: You can close an account by visiting your nearest Branch or by phoning 1300 361 761.

Before closing your account, please ensure any outstanding cheques have been presented and all periodic payments and direct debits linked to this account (or any cards linked to this account) are cancelled. 

If the account has a credit balance, you will be asked to provide details of where and how you would like the funds disbursed.

If the account has a debit balance, you will need to pay the amoutn plus any accrued charges before closing the account. 

For more information about how to close an account, phone 1300 361 761 or complete our enquiry form

Q: How do I cancel an insurance policy?
A: To cancel an insurance policy, visit your nearest Branch or phone us on 1300 361 761. For more information about how to cancel your policy, contact us.

Q: How do I close out a credit card?
A: You can close out a SERVICE ONE Alliance Bank credit card by visiting your nearest Branch or by phoning 1300 361 761. For more information about how to close your credit card, contact us.