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Card fraud monitoring

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SERVICE ONE Alliance Bank Visa debit and credit cards are protected by a 24/7 fraud monitoring system.

Our intelligent fraud monitoring and detection service, Vigil, is provided by our industry partner, Cuscal, and combines extensive fraud monitoring experience with advanced artificial intelligence and machine learning technology to help predict and prevent fraud losses before they occur.

This is done through a number of methods including (but not limited to):

  • monitoring transaction activity
  • examining unusual spending patterns, and
  • identifying payment types, or transaction sources, that have been previously flagged as fraudulent. 

This service is in place 24 hours a day, seven days a week, working to prevent suspicious and fraudulent transactions, before they occur on your account.

To further enhance the effectiveness of fraud monitoring, SMS messages to mobiles linked to cardholder accounts potentially impacted will be issued and will replace phone calls where possible.

If unusual activity is detected on your account you will receive the following message from 'FraudBureau':
Please contact Card Monitoring on 1300 705 750 / +61 2 8299 9534, option 3, to confirm card transactions. Do not reply. SERVICE ONE Alliance Bank

If you receive one of these messages, please make contact to verify your card transactions. If you do not make contact, you may be unable to transact on your card.

Please note the Fraud Bureau Service will never ask for your card number and/or PIN.

Travelling overseas?

In order to assist with this fraud prevention effort, we ask that you notify us of any overseas travel plans you may have. This includes destinations, departure and return dates, so we can better monitor and protect your cards from unauthorised use. To advise us of your travel details, please contact us on 1300 361 761 or visit your local Branch. 

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