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Supporting Members & staff during COVID-19

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At SERVICE ONE, the welfare of Members, staff and the broader community remains of upmost importance. And that’s precisely why we’re closely monitoring developments with the coronavirus – particularly in the ACT and surrounding NSW and acting in accordance with measures recommended by federal, state and local government authorities as well as the World Health Organisation.

At this point, our services remain unaffected and Members are reminded SERVICE ONE Alliance Bank deposits are covered by the Government Guarantee.

While the number of cases remains contained within the ACT and surrounds at the moment, it is expected there will be additional pressure on our health system as the number of local cases increases over the coming weeks. We all have a role to play to limit the spread of COVID-19 – this includes the general public and the business community. At SERVICE ONE, we have a range of measures we will be incrementally implementing to play our part and we appreciate the understanding of our Members during this time.

In the meantime, we ask that you do not enter a SERVICE ONE Branch if:

  • you have been diagnosed with COVID-19 or awaiting test results to confirm a diagnosis
  • you have returned from overseas within the last 14 days
  • you have been in contact with someone who has been diagnosed with COVID-19 or who has returned from overseas within the last 14 days, and/or
  • you are displaying flu-like symptoms.

If you have any health concerns or think you may have been exposed to COVID-19, we urge you to contact your doctor immediately to arrange an appointment or contact the Coronavirus Health Information Line on 1800 020 080 (24/7).

We encourage all Members to refer to the Latest News section of our website as we’ll provide updates relating to our response to COVID-19 and any impact to Members services.

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