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Important Information

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Disclosure Documents

Please familiarise yourself with the following important information:

  Financial Services Guide and online services

The Financial Services Guide contains important information about the dispute resolution process, arrangements with third party suppliers and commissions and obligations in maintaining your membership.

In addition, several of the online services have their own terms and conditions. If you currently access these services or you are considering acquiring any of them, you should be familiar with these terms and conditions.

  Operation of Accounts and Access Facilities

The Operation of Accounts and Access Facilities details important information about how you can expect your SERVICE ONE Alliance Bank accounts and access facilities to be maintained along with your obligations in maintaining these.

  Account Product Fact Sheets

The Product Fact Sheets relate to our transactional and savings (S) products and investment (I) products and specify features, access options as well as an overview of the more common fees applicable to these accounts. These should be reviewed in conjunction with the Operation of Accounts and Access Facilities booklet.

  Lending Terms and Conditions

The Credit Guide lending terms and conditions should be reviewed if you are considering any SERVICE ONE Alliance Bank credit product, including loans, overdrafts or cards with a credit facility.

  Banking Package Terms and Conditions

SERVICE ONE Alliance Bank banking package products are designed for those Members who want a more complete banking solution. Select from the options below to review the terms and conditions for each of the package solutions.

  Insurance Product Disclosure Statements and Key Facts Sheets

The insurance Product Disclosure Statements (PDS) form part of the terms and conditions of your insurance contract with the insurer. Select from the options below to review the PDS for the insurance cover you are considering or currently hold.

Insurance Key Facts Sheets are designed to help you easily compare cover options provided by different insurers.

  Foreign Exchange Services Terms and Conditions

SERVICE ONE Members can access a range of foreign exchange services through an affiliation with Western Union Business Solutions. Select the link below to view the terms and conditions associated with the various services provided.

  Deceased Estates

The information in the guide aims to assist you by providing information to help you navigate through banking matters during this difficult time.

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