SERVICE ONE Mutual Limited (SERVICE ONE) is a mutually owned unlisted public company limited by shares.

SERVICE ONE is governed by a Board of Directors. The day-to-day running of the organisation is the responsibility of the Executive, supported by a senior management team.

Members elect Directors to the SERVICE ONE Board and vote on matters of importance at Member meetings such as the Annual General Meeting.

The Board has adopted the following key responsibilities:

• act in the best interest of SERVICE ONE as a whole
• observe their duties as Directors in terms of corporates law, general law, SERVICE ONE’s Constitution and other relevant legislation, and
• enhance Member value.

In order to meet these responsibilities, the Board operates within a framework that incorporates several policies (links to some of these policies is offered below).