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Corporate Social Responsibility

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We are committed to demonstrating strong social and environmental responsibilities amongst our Members, staff and the wider community.

To do this we are focused on:

Raising awareness of our social and environmental responsibility among staff, Members, leadership, suppliers and the wider community.
Ensuring that as we support our Members in the achievement of financial wellness, the services we provide do not have harmful social or environmental costs.
Adopting policies and programs that address specific areas of our social and environmental responsibilities and consider the needs of our stakeholder groups including Members, Employees, Community, Environment and Suppliers.
Maintaining transparency in all that we do.

For our Members, this means we will:

Provide clear information on the direct and indirect social and environmental implications of purchasing, investing and borrowing decisions.
Ensure transparent governance practices and reporting.
Facilitate Member support for SERVICE ONE community activities.
Engage Members in the ongoing development of our Corporate Social Responsibility policies, practices and programs.

For our Employees, this means we will:

Provide them with a safe environment that supports a healthy lifestyle, one that recognises the value of family and supports balance in our lives.
Give them the freedom to express their ideas and opinions openly and honestly and then respect those ideas and opinions.
Engage them in personal development programs.
Ensure, through our human resources policies and practices that the relationship between SERVICE ONE and staff is that of shared responsibility and shared success.

In our Communities, this means we will:

Engage the communities in which we live, jointly developing long-term, strategic, community programs and initiatives.
Provide resources to support the charities and organisations within our communities that make them a better place to live, work and play.

With our Suppliers, this means we will:

Ensure that we have open communication with our suppliers.
Evaluate suppliers against our published CSR standards.
Support suppliers who do not meet our criteria by providing information and guidance.
Where possible, give priority to local suppliers of goods and services.

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