page top

 

Home / About Us / News and Media / Latest News / Internet banking/App issue - update

Internet banking/App issue - update

Attention: open in a new window. Print

UPDATE 8/3 (8.55am): App updates for both iOS and Android are now available in the respective App Stores. Assuming these updates are applied, all services are now up and running.

UPDATE 7/3 (4.00pm): Internet banking services have been restored but the IOS App will remain unavailable until the update appears in the App Store. An Android App update is available now in store and should be downloaded and applied immediately.

UPDATE 7/3 (3.00pm): We're experiencing a delay with the App update appearing for iOS in the App Store. The Android App update is available now and should be downloaded and installed immediately. We've made the decision to go ahead and apply the certificate to Internet banking which should resolve any remaining access issues for Members but it will mean the iOS App will stop working until the update becomes available in the App Store. Internet banking services should be restored within the hour.

UPDATE 6/3 (2.20pm): We'll shortly be applying a new certificate to our Internet banking facility including the App and mobile banking. When you see an App update available in either the App Store or Google Play, please download and install this update, otherwise you will be unable to use the App moving forward.

We’re currently experiencing an issue with Internet banking that means some Members are getting an error message once they log into the system. The source of the problem has been identified and we are working with our software providers to remedy the situation. We hope to have the issue resolved shortly.

In the meantime, if you are experiencing access issues and have access to the Google Chrome Internet browser the system is still working through this browser and the App and mobile eLink ON-THE-GO remain functional at this point for some Members so please try these services.

We apologise for the inconvenience and hope to have this sorted shortly.

Want a greener house?

With an Eco Personal Loan, we can help you finance environmentally-friendly solutions for your home.

Find out more

Meet with a lender

Discuss your borrowing needs with a SERVICE ONE lender.

Take action now

2018 Do Good Awards finalists

Congratulations to the 2018 Do Good Awards finalists!

Find out more

Assistance Beyond Crisis (ABC)

ABC offers interest free loans for people who have experienced and left a domestic violence situation.

Find out more

Are you experiencing financial difficulty? Get financial assistance