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Changes to Telephone Response Centre & Branch trade

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Please note the following changes to SERVICE ONE’s Branch and Telephone Response Centre trade that will become effective next month.

Effective date Change
Monday 2 July 2018 Telephone Response Centre will open from 9am until 5pm Monday to Friday (previously 8.30am until 5.30pm) – please note weekend trade will remain unchanged.
Monday 16 July 2018 Canberra City, Gungahlin and Queanbeyan Branches will close from 1.30pm until 2.30pm Monday to Friday.

With an increasing proportion of Members opting for electronic channels, we’ve reviewed in-Branch traffic at impacted Branches as well as the call centre and feel as though based on trends over the past few years, these changes will have a minimal impact on Members. 

Importantly, these changes will help the organisation run more efficiently and will allow us to re-allocate staff resources to priority areas, including an increased capacity to offer a mobile banking service and to better service Members in non-face-to-face interactions. 

If you have any questions relating to these changes, please visit your local Branch or phone us on 1300 361 761.

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