page top

 

Home / About Us / Codes of Practice

Codes of Practice

Attention: open in a new window. Print

Part of SERVICE ONE’s commitment to Members is the delivery of products and services ethically and to a high professional standard. As such, we comply with a number of codes of practice – in particular the Code of Banking Practice and ePayments Code.


Code of Banking Practice

The Code of Banking Practice is the banking industry’s customer charter on best practice standards. The Code sets out key commitments and obligations on standards of practice, disclosure and principles of conduct for the provision of banking services.


ePayments Code

The ePayments Code applies to electronic payments such as ATM, EFTPOS, debit and credit card transactions, online payments, Internet and mobile banking and BPAY transactions.

  Related information:

 

Lock Up Your Boss

Support Lifeline Canberra to provide invaluable crisis support services.  

Register now

Want a greener house?

With an Eco Personal Loan, we can help you finance environmentally-friendly solutions for your home.

Find out more

Become an NHC member

SERVICE ONE Members can now become a member of the NHC for a significantly reduced price.

Find out more

Assistance Beyond Crisis (ABC)

ABC offers interest free loans for people who have experienced and left a domestic violence situation.

Find out more

Are you experiencing financial difficulty? Get financial assistance